Admin • Management / FAQs

The FAQ Categories and FAQs blades together manage support content architecture and delivery. Category pages control structure and ordering, and FAQ pages control question-answer content, audience targeting, visibility, publish state, and searchability. The natural workflow is to maintain category health first, then create or revise FAQs under the correct category, then publish and monitor discoverability.

1. Maintain category health first.
2. Create or revise FAQs under the correct category.
3. Publish and monitor discoverability.